Intermediate Service Desk Technician - PAE Fires IT support Job at Technology, Automation, and Management, Inc., Huntsville, AL

  • Technology, Automation, and Management, Inc.
  • Huntsville, AL

Job Description

Job Description

Job Description

Pending Contract Award

Position Responsibility Summary:

  • Primary Function - Multi-Tier User Support (PWS 1.16.6.1, 1.16.6.2, 1.16.6.3): Provides prompt user support across all tier levels (with proficiency for Tier 2 and above escalation), expert technical guidance, and comprehensive technical assistance, strictly adhering to SLAs and performance standards across PAE HQ and 3 CPE Offices.
  • Cross-Functional Systems & Cyber Triage (PWS 1.16.3.1, 1.16.4.1):** Cross-trained in System Management for first-level VDI/endpoint troubleshooting (VM reconnections, profile resets, OS-level diagnostics) to increase first-call resolution rates. Cross-trained in basic Cybersecurity awareness for initial triage of suspected security incidents, ensuring potential malware or phishing events are documented with sufficient technical detail for immediate escalation, reducing incident response times.

Job Tags

Contract work, Immediate start

Similar Jobs

Pyramid Resource Solutions

Freelance Graphic Designer / Signage Designer Job at Pyramid Resource Solutions

 ...Freelance Graphic Designer This is a remote position. Recruiting for a freelance Graphic Designers job, suitable for a lightweight graphic designer with some experience of creating visuals for signage projects. Our client is an architectural signage company, who work... 

Wing Assistant - India

Remote Growth Marketing Specialist Job at Wing Assistant - India

 ...Wing is seeking a Creative Digital Marketing Specialist for a remote, US-hours role. The candidate will develop and execute campaigns...  ...English proficiency are required. Responsibilities include SEO, PPC tweaks, analytics reviews, and collaboration with internal teams... 

Special Testing Laboratories, Inc.

Business Development / Sales Professional Job at Special Testing Laboratories, Inc.

Special Testing Laboratories, a Bethel, CT Construction Materials Inspection and Testing Services company is seeking a Business Development / Sales Professional to generate/build new business, while maintaining ongoing relationships. This is a great opportunity to grow... 

Aldridge Pite

Legal Assistant Job at Aldridge Pite

 ...Remote Work from Home! Aldridge Pite, LLP is a multi-state law firm that focuses heavily...  ...Aldridge Pite is a full-service provider of legal services to depository and non-...  ...has an immediate need for a remote Legal Assistant. The Legal Assistant will provide a range... 

Meridian Behavioral

PRN Physician - Addiction Medicine Job at Meridian Behavioral

 ...Job Description Job Description Physician - Addiction Medicine (PRN) Location: Gainesville, FL Department: Medication Assisted Treatment (MAT) Compensation: $214,200 Annually | Exempt Join Meridian and Help Transform Lives Through Recovery Meridian is...