Job Description

Job Title: Air Conditioning Technician

Job Family: HVAC

FLSA Status: Nonexempt

Prepared / Revised Date: 8/27/2024.

SUMMARY:

Performs skilled mechanical duties in the inspection, repair, installation, alteration, and maintenance of heating, ventilation, air conditioning, and refrigeration systems and other related equipment.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Inspect, diagnose, repair, modify, and install HVAC, air conditioning, and heating equipment for both commercial and residential clients, including refrigeration and air conditioning compressors, receivers, condensers, chillers, water cooling towers, forced air converter units, pumps, automatic and hand valves, expansion valves, and capillary tubes.

2. Inspect, repair, modify, and install air distribution and return duct systems, as well as exhaust systems, including sheet metal, fiberglass, and any related duct systems and devices.

3. Conduct preventive maintenance inspections of refrigeration, isolated heating, and ventilating units, including boilers, gas, and electrically operated air conditioning equipment, and make necessary adjustments, repairs, or services.

4. Repair or replace defective parts in units and equipment and their controls, including thermostats, automatic switches, fan controls, log switches, damper motors, louvers, relays, filters, control belts, compressors, heat exchangers, high limit controls, pressure controls, safety valves, and automatic gas valves.

5. Perform skilled electrical maintenance work in the repair, installation, and alteration of HVAC equipment, components, timers, motors, and wiring systems as needed; connect motors and control panels.

6. Safely operate and care for a variety of hand and power tools, welder torch, vacuum pump, and test equipment utilized in the trade. Maintain equipment in effective and safe working conditions.

7. Maintain proper stock, parts, tools, and safety equipment in the vehicle. Coordinate with our in-house warehouse for the supply and/or re-stock of parts, tools, and/or safety equipment as necessary.

8. Have a driver’s license in good standing, safely operate, service, and care for the assigned vehicle daily. Keep the vehicle organized, clean, and in good operational condition. Report any mechanical, technical, electrical, or safety concerns to management.

9. Perform any other tasks to safely and efficiently complete repairs, maintenance, or installation of HVAC, heating, and air conditioning equipment.

10. Receive daily tasks from dispatching. Report to dispatching when arriving at the job site and when the job is completed. Contact dispatching or management for help when technical support is needed or when unforeseen conditions arise in a particular job.

11. Maintain and submit mileage log forms, as well as gas receipts within 24 hours of servicing the vehicle.

12. Understand the company’s pricing and generate appropriate customer estimates and/or invoices at the job site. Obtain the customer’s signature upon completion of the job. Obtain correct customer contact information, including name, address, telephone number, and email address.

13. When working for residential customers, collect payment or have the customer fill out a credit card payment authorization form. Always provide the cost of repairs to the customer before performing repairs and receive acceptance of the cost.

14. Generate invoices for customers (fill out invoice forms cleanly, completely, and legibly, including materials used in the completion of repair and explained repairs completed as well as necessary recommendations).

15. Generate no-charge invoices for every callback or job review and obtain the customer’s signature.

16. Fully complete the “Daily Hourly Report” in a clean and legible manner, including pay period, name, date, name of the property or contact information of the customer, brief description including invoice number, charged amount, time on the job, OT hours, and/or specify activities where invoices or estimates are not generated.

17. Report to dispatching every time you complete a task before moving to the next task.

18. Document all installed equipment upon arrival: make, model, serial number, necessary measurements, and pictures as necessary.

19. Diagnose diverse service issues, obtain any replacement parts, calibrate the system to the manufacturer’s recommendations, and explain fully to the customer what the issue is and what is required to correct it.

20. Purchase equipment and/or parts as necessary or as instructed by dispatching and obtain PO# to purchase parts, materials, equipment, and/or tools.

21. Participate in company-provided training opportunities on the latest industry technologies and/or safety programs.

22. Identify and report to management potential opportunities for additional business (newer systems, service contracts, and/or additional services).

23. Work a minimum of 40 hours a week, and work overtime hours when necessary or when requested, and participate in rotary on-call duty as required by the company.

24. Perform any other job and/or company-related tasks assigned by management.

EDUCATION AND RELATED JOB EXPERIENCE:

- High school diploma or equivalent

- Be at least 18 years of age.

- 3 to 5 years of experience in the installation, maintenance, troubleshooting, and repair of diverse HVAC, heating, and air conditioning systems.

TECHNICAL SKILLS, KNOWLEDGE, AND ABILITIES:

· Good analytical skills and attention to detail with the ability to read and interpret blueprints, plans, and manuals.

· Excellent customer service skills with the desire to exceed customers’ expectations.

· Interact with customers in a professional manner at all times.

· Interact with company personnel and co-workers in a professional and respectful manner at all times.

· Operating knowledge and experience with personal computers and peripherals.

· Ability to work independently and in a timely manner, ensuring each job is done correctly the first time. Ask for technical help when necessary.

· Able to fluently communicate in English. Spanish is a plus.

· Maintain a well-groomed, neat, and professional appearance at all times.

· Valid driver’s license and clean driving record.

· Valid social security number.

· Authorization to work in the USA.

· Must be able to pass drug tests as required by the company.

· Lift up to 50 pounds; be able to push, pull, carry, or maneuver heavier items with additional manpower or appropriate lifting devices; carry ladders, work from heights, work in small crawl spaces, etc.

· Observe all company procedures, protocols, and safety rules.

· Maintain accurate time records and send them to payroll when required.

· Work as part of our team to ensure customer satisfaction.

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